What Does Trauma-Informed Care Actually Mean?

You may have seen the phrase “trauma-informed care” on many care home websites. But what does it really mean, and what does it look like in day-to-day life for people with autism and learning disabilities?

At Harmony Haven, trauma-informed care begins by asking a different question. Instead of "What is wrong with you?" we ask, "What has this person experienced, and how can we support them better now?" Many autistic adults and people with learning disabilities have gone through tough situations in their lives. This could be bullying, being misunderstood, spending time in places that were not right for them, or not having support when they needed it most.

This approach is visible in everything we do:

• We only ever use restraint as a last resort, and only if someone’s safety is truly at risk.

• When someone is in crisis, or shows behaviour that challenges, we don’t see it as defiance. Instead, we look for the need behind the behaviour, recognising that it is a form of communication.

• Our home is designed to be sensory-friendly, with quiet areas, predictable routines, and plenty of warning about changes to help reduce stress and anxiety.

• We are always transparent. Residents and families are kept up to date on what is happening and why, and there are real options for choice in daily life—whether that is about food, activities, or more significant decisions.

• Staff are trained to notice early signs of distress, to use kind and positive language, and to put relationships ahead of enforcing strict rules.

Above all, trauma-informed care is about adapting the environment and approach to suit the individual, instead of trying to force the person to adapt. When you create the right conditions, true progress, comfort, and safety become possible for everyone.

Trauma-informed care is not just a box to tick. It is a commitment, every single day, to listen, to notice, and to meet each person where they are. That is the standard we set at Harmony Haven.